Leisure Concepts Australia gives you peace of mind that your fitness equipment investment is well looked after.
We are proud to be the exclusive Australian suppliers of three of the world’s best fitness brands – FIRST DEGREE FITNESS, SOLID FOCUS® and STOTT PILATES®.
We are also delighted to offer our clients all the information and help they need to not only safely and effectively use this equipment, but to also regularly maintain and care for it.
As with any investment, preventative maintenance is the best way to ensure you get the best from your products.
Which is why Leisure Concepts Australia can tailor a full schedule of maintenance, no matter what you buy from us.
If you need any more information about warranty periods or preventative and ongoing maintenance please don’t hesitate to contact us.
Leisure Concepts Australia offers a no fuss 12 months Limited Warranty on all products across its range. Please click here to lodge a warranty claim
You may also contact representatives at the original point of purchase who will be able to help guide you. Warranties vary depending on the brand:
FIRST DEGREE FITNESS
THE HUMAN TRAINER
2 Yrs Limited Warranty – Accessories
All Leisure Concepts limited warranty is included with all protection plans. Please ensure you read carefully your protection plan and ensure you have followed all instructions prior to lodging a claim. Please read the terms and conditions below.
Leisure Concepts warrants, the purchaser, that this equipment shall be free of defects in materials and workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from Leisure Concepts date of original shipment when the equipment is used normally and is properly serviced when needed. If you discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for Leisure Concepts, in its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to refund the current market value of your product. You acknowledge and agree that replacement product, at the sole option of Leisure Concepts, may be a new product or a remanufactured product. In order to receive the remedy set forth above, you must return the product during the warranty period and include with each returned product (i) a copy of your original purchase invoice to verify your warranty; (ii) a Return Material Authorization number; (iii) your name, address and telephone number; (iv) a copy of the bill of sale bearing the appropriate Leisure Concepts serial numbers as proof of date of original retail purchase; and (v) a description of the problem. The customer must pay all transportation costs for a returned product. The product will need to be returned to Leisure Concepts within the country of original retail purchased. This warranty does not apply if the product has been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has been modified without permission of Leisure Concepts; or if any Leisure Concepts serial number has been removed or defaced.
To ensure your claim is processed efficiently please ensure all appropriate documentation is provided and photographic evidence is provided if you cannot return he product to a Leisure Concepts warehouse.